ck32's Privacy Policy

1 Introduction

ck32 is an online gaming and betting platform operated for users in Bangladesh. We take the privacy of our users very seriously. This privacy policy describes what information ck32 collects, why it collects it, how that information is used, and the measures we take to protect your data.

This document is an integral part of ck32's overall Terms and Conditions. By registering on the platform or beginning to use its services, you are considered to have given your consent to all the contents of this privacy policy.

2 Types of Information Collected

ck32 collects various types of information to run its services smoothly. This information falls into two main categories:

2.1 Information You Provide Directly

When you register with ck32 or use its services, the following information may be collected from you:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Identity verification documents (national ID card or passport)
• Financial transaction details (related to bKash, Nagad, Rocket, or Upay accounts)
• Messages or requests you send to customer support

2.2 Automatically Collected Information

When you browse or use the ck32 platform, certain technical information is collected automatically:

• Device information (device type, operating system, browser type)
• IP address and approximate geographic location data
• Session data collected via cookies and similar tracking technologies
• Activity logs on the platform (game history, transaction records, login times)
• Referral sources and navigation patterns

3 Purpose of Data Collection

ck32 does not collect information without a specific purpose. Collected information is used only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Payment processing: To securely process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Age and identity verification: To ensure the platform is only used by individuals aged 21 or older.
• Customer support: To properly handle your complaints, questions, and support requests.
• Fraud prevention and security: To detect and prevent suspicious activity and maintain platform security.
• Legal compliance: To comply with applicable laws and regulatory requirements.
• Service improvement: To enhance user experience and platform performance.

4 Data Storage and Security

ck32 applies industry-standard technical and organisational measures to protect your information. Our security framework operates on the following levels:

4.1 Technical Security

• All data transmissions are secured with SSL (Secure Sockets Layer) encryption.
• Sensitive information is stored using advanced encryption technology.
• Secure server infrastructure and firewall protection are maintained.
• Regular security audits and vulnerability assessments are conducted.

4.2 Access Controls

• Only authorised personnel may access personal information, and only on a need-to-know basis.
• All internal data access is logged and monitored.
• Staff receive regular training on data handling.

4.3 Data Retention Period

Your personal information is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal obligations. Even after an account is closed, certain information may be retained for a specified period due to legal requirements.

5 Sharing Information with Third Parties

ck32 never sells or rents your personal information. However, information may be shared with third parties in specific circumstances:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the information necessary to process transactions. These third parties are governed by their own privacy policies.
• Technology partners: Technology service providers required to operate the platform may have limited access to information, but only under contractual confidentiality terms.
• Legal authorities: Information may be disclosed to relevant authorities pursuant to a court order, legal process, or mandatory legal requirement.
• Fraud prevention: Relevant information may be shared to assist in investigating potential fraud or criminal activity.

Outside of the above cases, your information will not be shared with any third party without your prior consent.

6 Cookies and Tracking Technologies

The ck32 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Use of Cookies

• Essential cookies: Required for the basic operation of the platform. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Collect statistical data about platform usage to help improve the service.

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may affect platform functionality.

7 Your Rights

You have the following rights regarding your personal information: